Branding Program Quiz 6

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Branding Program Quiz 6

Branding Quiz 6

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1. Why is customer experience important for brand loyalty?

It only matters for new customers

It is only relevant for luxury brands

It builds long-term relationships and repeat business

It does not affect customer retention

2. What is an effective way to improve customer engagement?

Avoiding loyalty programs

Limiting communication channels

Ignoring customer feedback

Personalizing interactions based on customer preferences

3. Which of the following is an example of a loyalty program?

An organization that ignores existing customers

A brand that does not offer discounts to repeat buyers

A rewards system offering points for purchases

A company that never follows up with customers

4. How can email marketing contribute to customer retention?

By ignoring customer preferences

By avoiding engagement

By providing personalized offers and updates

By sending irrelevant content frequently

5. What is the key to building brand trust?

Consistently delivering on promises and maintaining transparency

Making exaggerated claims about products

Avoiding interactions with customers

Focusing only on short-term sales

6. Why is crisis management important for a brand’s reputation?

It involves ignoring public complaints

It is unnecessary if a brand has a strong identity

It only applies to global brands

It helps maintain trust and recover from negative situations

7. What is an example of effective customer service?

Providing inconsistent information

Ignoring negative feedback

Resolving issues promptly and professionally

Delaying responses to customer complaints

8. Which of these factors helps create meaningful customer interactions?

Using only automated messages

Active listening and responding with empathy

Providing scripted, generic responses

Ignoring customer concerns

9. How can brands use social proof to build trust?

By showcasing testimonials and customer success stories

By not responding to customer concerns

By deleting negative reviews

By avoiding customer feedback

10. What is an essential factor in a brand’s reputation recovery strategy?

Ignoring negative feedback

Deleting negative press

Addressing concerns openly and making necessary improvements

Avoiding customer communication

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